HacWare Language Support Guide

HacWare now supports multi-language experiences to help organizations engage users around the world with accessible cybersecurity awareness training. Here’s everything you need to know to use this feature effectively.

Supported Languages

HacWare currently supports the following 8 languages across all user training experiences, system notifications, and administrator dashboards:

1. French

2. Spanish

3. Portuguese

4. Dutch

5. German

6. Indonesian

7. Chinese (Simplified)

8. Thai

Supported Browsers

HacWare supports browser language detection in the following browsers:

• Google Chrome

• Safari

• Microsoft Edge

• Mozilla Firefox

https://youtu.be/dMGf-Fd9vhk

How is Language Selected?

• When an end user visits a HacWare training page, their browser language is detected and saved.

• Future notifications (training reminders, phishing alerts) will be sent in this saved language.

• If no language is detected or saved, the system will use the account’s default language.

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How to Change the Account's Default Language

To change the default language for your company or your user account, follow these steps:

1. From the Customer Portal, select Settings.

Change the Company's Default Language

1. Select the Company tab.

2. Choose the desired Language from the language dropdown.

3. Click Save.

Change Your User's Default Language

A user's language preference is updated only when the end user signs in to their dashboard and changes their language under Settings.

1. Select the User Profile tab.

2. Choose your preferred Language.

3. Click Save.

Important Notes

• After changing the language, close and restart your web browser for the changes to take effect. This ensures that security awareness training, policies, and other content are displayed in the newly selected language.

  
  

• Future phishing simulations will be sent in the newly selected language. Phishing simulations that have already been scheduled or sent will not be updated to the new language.

  
  

• If an end user has not selected a language in their dashboard, HacWare will use the web browser's language settings to determine which language to display. If the user wants to view content in a different language without setting a language preference in HacWare, they will need to update their browser's language settings by following the browser language configuration instructions for their web browser.

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How to Change Your Browser Language

Chrome

1. Go to chrome://settings/languages

2. Click Add languages, then select your preferred language.

3. Click the three dots next to the language and choose Display Google Chrome in this language.

4. Restart the browser.

Safari (macOS)

1. Open System Settings > General > Language & Region.

2. Click + to add a new language and set it as primary.

3. Restart Safari.

Microsoft Edge

1. Go to edge://settings/languages

2. Click Add languages and choose your language.

3. Click the three dots next to it and select Display Microsoft Edge in this language.

4. Restart the browser.

Firefox

1. Open Settings > General.

2. Scroll to Language and click Set Alternatives.

3. Choose your language and click OK.

4. Restart Firefox.

⚠ Known Issue: Language Not Updating?

If you recently changed your language but don’t see it applied:

🔁 Clear your browser cache to ensure HacWare reloads with the updated language preference.

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Why This Feature Matters

For Cybersecurity Directors and Small Business Teams, language support is more than convenience—it's a critical security advantage:

• Improves Engagement: Users are more likely to pay attention to training and alerts when presented in their native language.

• Reduces Human Error: Clear, localized messaging helps employees better understand phishing risks and security protocols.

• Supports Global Workforces: As hybrid and remote workforces grow, ensuring multilingual support strengthens cybersecurity coverage across regions.

• Drives Compliance: Training in the user’s preferred language contributes to compliance with GDPR, HIPAA, and other data protection laws.

• Saves Time: Automatically detects and applies the right language, minimizing the need for manual configuration or retraining.

HacWare makes it easy for small teams and large enterprises alike to scale human risk management—no matter where their users are located.